How can we help?
Questions, bugs or ideas for Aloudy? Write to us, we usually answer within two business days.
support@aloudy.appWhy does the app download voices?
The neural voices are large models, so they are downloaded once instead of being bundled with the app. The first download needs an internet connection; after that the voices work offline.
Does Aloudy work without internet?
Yes. Once a voice is downloaded, reading aloud, text recognition and your library all work on your device, even in airplane mode. Opening a web page needs a connection to load it.
Which files can I open?
PDF, EPUB, Word (DOCX), TXT, Markdown, HTML and RTF. You can also paste text, open a web page in the built-in browser, share a link from your browser or another app, or scan a printed page with the camera.
How do I restore my purchase?
Open the Aloudy Pro screen in the app and tap Restore. On iPhone or iPad, be signed in with the same Apple Account you used to buy Pro; on Android, with the same Google account you used to buy it on Google Play.
How do I cancel my subscription or ask for a refund?
On iPhone or iPad, subscriptions are managed by Apple: open Settings, tap your name, then Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. On Android, subscriptions are managed by Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions. Refunds for Google Play purchases follow Google Play’s refund policy: request one from your order history at play.google.com/store/account/orderhistory (details: support.google.com/googleplay/answer/2479637). Deleting the app does not cancel a subscription.
What is the lifetime purchase?
Lifetime is a one-time purchase of Pro: you pay once, it never renews and there is nothing to cancel. It stays with the Apple Account or Google account you bought it with, and you restore it the same way as a subscription. Purchases from the App Store and Google Play don’t carry over to each other.
Where is my data stored?
Your documents and library stay on your device. See the Privacy Policy for details.
See also the Privacy Policy and Terms of Use.