How can we help?
Questions, bugs or ideas for Aloudy? Write to us, we usually answer within two business days.
support@aloudy.appWhy does the app download voices?
The neural voices are large models, so they are downloaded once instead of being bundled with the app. The first download needs an internet connection; after that the voices work offline.
Does Aloudy work without internet?
Yes. Once a voice is downloaded, reading aloud, text recognition and your library all work on your device, even in airplane mode. Opening a web page needs a connection to load it.
Which files can I open?
PDF, EPUB, Word (DOCX), TXT, Markdown, HTML and RTF. You can also paste text, open a web page in the built-in browser, share a link from Safari or another app, or scan a printed page with the camera.
How do I restore my purchase?
Open the Pro screen in the app and tap Restore Purchases while signed in with the same Apple Account you used to buy Pro.
How do I cancel my subscription or ask for a refund?
Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Where is my data stored?
Your documents and library stay on your device. See the Privacy Policy for details.
See also the Privacy Policy and Terms of Use.